Case Study: Successful Integration of Retail IT Equipment and Systems Across 117 Service Stations in Under One Year

Industry

Fuel Technology | Retail | Downstream

 

Services Provided

  • Project Management Consulting
  • Technical Design and Delivery Consulting

 

Challenge

Following the acquisition of 117 new service stations, the company faced the challenge of migrating them from their legacy IT environment (hardware and systems) to a new, fully integrated ecosystem. Due to acquisition-related competition restrictions, the project had almost zero visibility into the existing state of these stations.

 

Solution

The project began with a comprehensive discovery phase to assess the as-is situation and identify unsupported IT systems. This was followed by solution design, procurement of necessary hardware, and development of new integrations. A proof-of-concept approach was applied in a controlled lab environment to validate changes before implementation. The rollout included a pilot phase and full deployment across all stations—all completed within the ambitious timeline of less than one year.

 

Results

The discovery and proof-of-concept phases proved critical to success. Through these efforts, the team identified 10 previously unknown IT systems and developed 6 new software solutions and integrations. Rigorous lab testing minimized surprises during the pilot rollout. The project adhered to the company’s PMO standards, ensuring structured governance. Ultimately, all 117 stations were migrated according to plan, with zero outages during the transition.

 

Value Delivered

Thanks to detailed discovery and testing, the project was completed within the one-year timeframe, without major issues or budget overruns. Achieving such results in a complex IT integration project is rare and demonstrates the effectiveness of the methodology and execution.

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