Case Study: One of Hungary’s Largest Investment Agency Streamlines Operations with Integrated Business Management System
Industry:
Financial and Investment Services
Services provided:
Project Management, Project Consulting, Process Mapping, Technical Specification Design, Organizational Change Management
Challenge:
One of Hungary’s largest investment agency was operating with five isolated business systems, leading to duplicated work, inefficient parallel processes and fragmented data management. The agency aimed to implement an integrated business management system that would provide authorized users with seamless access to project data at all stages, improve both front-office and back-office process efficiency, and reduce manual effort and administrative overhead.
Solution:
The project began with a six-month preparation phase, followed by a detailed technical design and a nearly five-month approval process. The solution involved comprehensive mapping of front-office and back-office processes, capturing overlaps and cross-functional workflows in process maps. A custom software solution was developed based on these specifications, incorporating external APIs for automated data exchange (e.g., with company databases and financial service providers) and integrating an electronic signature workflow. Key users and stakeholders were actively engaged in defining requirements, testing functionalities, and supporting change management efforts to ensure adoption.
Results:
:: The new solution is expected to eliminate redundant data entry and minimize parallel work, freeing up substantial time for value-adding activities
:: Processes that previously relied on manual handling and internal mail (or informal means) are now managed digitally, with automatic routing for approvals and signatures
:: Front-office and back-office functions are integrated into a unified system, supporting faster decision-making and data accessibility for managers at various levels
:: The software’s automation features are designed to significantly reduce processing times, improve data accuracy, and support compliance requirements
Value delivered:
The integrated system delivers a unified platform that simplifies daily operations, enhances flexibility, and improves access to critical project data. By automating and digitizing workflows, the agency can significantly reduce administrative workload, accelerate project cycle times, and improve overall organizational efficiency.
