Description
We are looking for 1st Level Support Specialists to join an international SAP rollout project in Székesfehérvár or Pécs. The role focuses on providing first-line support during the go-live period, identifying and documenting user issues, and ensuring that tickets are routed to the appropriate expert teams. Deep technical SAP expertise is not required, but candidates should be comfortable working with IT systems, ticketing processes, and users in a business-critical environment.
Key Responsibilities
- Providing first-level support to onsite users and logging incoming incidents and service requests
- Troubleshooting basic SAP-related issues and escalating unresolved incidents to the second-level support team
- Resolving basic technical and physical issues onsite where possible
- Monitoring and following up on reported incidents to ensure timely resolution
- Collaborating with second-level support and other relevant teams to ensure smooth system operations
Requirements
- Confident user-level knowledge of IT systems
- Previous experience in IT Support, Service Desk, Help Desk or ticket management is a strong advantage
- Customer-oriented and professional attitude
- Familiarity with ticketing systems and incident management processes
- Basic understanding of enterprise systems and business processes
- Precise, structured and reliable way of working
- Confident English skills, particularly in written communication
- Availability to work on-site in Székesfehérvár or Pécs in a three-shift schedule
- Good communication and basic conflict management skills
Why work with us
- diverse clientele & exciting project portfolio
- competitive salary
- training opportunities
- remote work possibility
- professional support for our project managers and busines analysts
- reregular contact and team meetings
- continuous project opportunities
