What we offer
The course helps to improve conflict management and conflict resolution skills. Participants will be able to resolve and prevent conflicts at the workplace more effectively. To get a deeper understanding on how conflicts arise and how to prevent them, the course provides an overview of the biological-evolutionary background of group-level conflicts.
The course intends to increase productivity, group cohesion and motivation at the workplace. The training will help to increase employee engagement and cooperation at the workplace.
Better conflict management skills will boost positive workplace or project climate to improve productivity and the quality of deliverables.
Target audience
Project managers, project team members and colleagues planning to develop their stress management skills.
Agenda
- Interpersonal and group conflicts
- Biological-evolutionary background of group norms and hatred.
- Gender differences in conflict management: what can we learn from each other?
- Models of the process of conflict evolution
- Conflict at the workplace
- Conflict management in the hierarchy: employee autonomy and conflict management
- Game theory and conflict management
- Creation of win-win strategies and the role of effective persuasion
- Conflict management within organizational units